Frequently asked questions

• What types of business systems can Resolution design and build?

  We engineer a wide array of systems tailored to your unique workflows, including custom customer or client portals, bespoke quoting systems, automated internal task management tools, and custom sales CRMs or SaaS products.

• Why do you build your web applications using the Laravel framework?

  We use Laravel because it is a highly secure, modern, and scalable PHP framework trusted globally for enterprise platforms. It provides a reliable foundation that allows our in-house development team to build custom features efficiently, ensuring your business software is fast, future-ready, and completely unconstrained by templates.

• How does Resolution handle the initial scoping phase for web applications?

  Ensuring we have a clear scope for the project is absolutely vital. We begin with a rigorous, collaborative scoping process where we map out your exact system architecture, wireframes, functionality, and workflows. This detailed specification ensures the final application aligns perfectly with your operational goals before any coding begins.

• Can you integrate a new web application with our existing legacy software or third-party tools?

  Yes. A core benefit of a bespoke system is its ability to bridge gaps between your existing platforms. We can connect your new web application to third-party tools, accounting software, external databases, or internal CRMs using custom API integrations to eliminate manual data entry.

• Where is your web application development team located?

  Our full-service digital agency is entirely based at our office on Northgate Street in Devizes, Wiltshire. We do not outsource our development. This allows clients from across the South West to meet face-to-face with our design and technical teams during the initial scoping and planning phases and also allows us to contribute locally through employment of our skilled in-house team.

• What's included in a typical support package?

  Our support packages are tailored to suit each client, but they often include monthly platform updates, log and resource monitoring, backup management, minor tweaks or fixes, and time each month for email/phone support.

• How much do your support packages cost?

  As they are tailored to your requirements, the monthly cost will vary, but plans start from £300+vat

• How quickly do you respond to support queries?

  We offer fast response times as part of our support plans - typically same-day, depending on the nature of the issue and your package.

• Can I change or upgrade my support plan later?

  Of course. We’re flexible - your support can scale alongside your business and adapt as your needs change. We often find more support is required after the launch of the web application, and we have a quarterly catchup with you to review your support levels and requirements.

• Where is your hosting located?

  All our servers are UK-based, ensuring fast, reliable performance and compliance with UK data protection regulations.

• Is your hosting scalable?

  Yes. Our VPS hosting can be scaled to meet your web application’s needs as they grow, whether that’s increased traffic, data usage, or functionality.

• Is my web application secure on your hosting?

  Yes. We keep your web application up-to-date with the latest security patches and proactively monitor for any unusual activity or issues.

• Who do I contact if there are any issues?

  We manage everything, so there’s no third-party support to chase. You get direct access to the people who know your app best.

• Can I make small changes to the web application after it's live?

  Absolutely. Our support plans include time each month for minor changes, updates, or improvements based on your needs and allocated budget within the plan